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Genesys Cloud CX: Architect Certification Sample Questions (Q37-Q42):
NEW QUESTION # 37
Select the correct naming convention for a bulk import prompt if the admin wants to create a user prompt named “Welcome” that adds the audio within the .wav file under the English (United States) (en-us) language.
- A. prompt_user_Welcome_en-us
- B. prompt user Welcome/en-us
- C. prompt user Welcome_en-us
- D. prompt_user_Welcome/en-us
NEW QUESTION # 38
A system that routes interactions based on an algorithm which determines the best available agent for an interaction
- A. Automatic Call Distribution
- B. Scheduling
- C. Architect
- D. Call Routing
NEW QUESTION # 39
Select all the required parameters for configuring the Salesforce data actions. (Choose three.)
- A. ARN Number
- B. Access ID
- C. Password
- D. Username
- E. Token
NEW QUESTION # 40
Which of the following selects the interaction path and enhances the caller’s experience before agent assignment?
- A. Prompts
- B. IVR
- C. DTMF
- D. Flow
NEW QUESTION # 41
What is the minimum value for the number of times to repeat a menu?
- A. 0
- B. 1
- C. 2
- D. 3
NEW QUESTION # 42
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