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Cisco Customer Success Manager Sample Questions (Q63-Q68):
NEW QUESTION # 63
Which tool is used by a Customer Success Manager to establish cross-functional alignment, ensure efficient execution and communication across a project team, and facilitate stakeholder management?
- A. Health Index Report
- B. RACI
- C. Stakeholder Map
- D. KPIs
NEW QUESTION # 64
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled.
The other two solutions are in regular use in production How should the Customer Success Manager address the one solution that has not been fully enabled?
- A. Make the renewals manager aware that the one solution is not fully implemented but the other two are fine.
- B. No action is needed because the customer will probably renew and you can address the issue after the renewal.
- C. Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue.
- D. Contact the services team and request that they reach out to the customer to address the solution.
NEW QUESTION # 65
Which two results of a successful customer onboarding stage are the most important? (Choose two )
- A. network diagrams discussed
- B. desired business outcomes discussed
- C. organization chart discussed
- D. stakeholders identified
- E. account relationships identified
NEW QUESTION # 66
What is the value proposition of customer success for customers?
- A. business vision support
- B. external publicity
- C. incremental rewards
- D. technical assistance prioritization
NEW QUESTION # 67
What defines a use case?
- A. list of actions that define the interactions between a role and a system to achieve a goal.
- B. list of actions or event steps that a customer uses.
- C. comparison of the marketing description of what a product does and the customer’s experience.
- D. list of instructions customers use for their software.
NEW QUESTION # 68
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